Shipping Policy

At Florenic, we are dedicated to providing you with fast, reliable, and secure shipping for all of your orders. Below are the details of our shipping policy to ensure your shopping experience is seamless and hassle-free.

1. Shipping Processing Times:

  • Order Processing Time: All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). Once your order is processed, you will receive a shipping confirmation email with tracking details.

  • Customs & Delays: Occasionally, orders may be subject to additional delays due to customs clearance or carrier delays, especially for international shipments. We will keep you informed if there are any unexpected delays.

2. Shipping Rates & Methods:

  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the selected shipping method. We offer various shipping options for both domestic and international customers.

3. Shipping Locations:

  • We currently offer shipping to most locations worldwide. During checkout, you can select your country to see the available shipping options and rates.

  • Please note: Some locations may be subject to additional duties, taxes, or fees imposed by customs.

4. Order Tracking:

  • Once your order has shipped, you will receive an email with your tracking number and a link to track your shipment.

  • You can also check the status of your order by logging into your account on our website.

5. Shipping Delays:

  • While we strive to ensure that your order arrives on time, we are not responsible for delays caused by external factors such as:

    • Weather conditions 🌧️

    • Customs processing 🛃

    • Carrier delays 🚚

  • If you experience a delay, please contact us, and we will do our best to assist you.

6. Incorrect Shipping Information:

  • Please make sure to double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect addresses provided by customers.

  • If you notice an error in your address, please contact us immediately, and we will try to assist in updating the details before your order is shipped.

7. Lost or Stolen Packages:

  • Once your order is shipped, we are not responsible for lost or stolen packages. However, if you experience an issue, please contact the carrier or reach out to our customer support team for assistance.

8. Return Shipping Costs:

  • If you need to return an item, customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Please refer to our Refund & Return Policy for more details on returns.

Thank you for choosing Florenic! We strive to provide you with an exceptional shopping experience from start to finish. If you have any questions or concerns regarding your order or shipping, feel free to reach out to our customer service team.

📧 Email: info@florenic.com
📞 Phone: 13132108690