Return & Refund Policy

We want you to be completely satisfied with your purchase at Florenic. If you are not happy with your order, we’re here to help make the return and refund process as easy as possible!

Returns:

  • Eligibility: You can return most items within 30 days of receiving your order for a full refund. To be eligible for a return, your item must be in its original condition (unused, unwashed, and with all tags attached).

  • Non-returnable Items: Some items are non-returnable, including personalized or final sale items. For these exceptions, please check the product description before purchasing.

How to Return:

  1. Contact Us: Reach out to our customer service team at [Your Customer Service Email/Phone]. Please include your order number and the item(s) you wish to return.

  2. Return Authorization: Once we receive your request, we will issue a Return Authorization Number and provide return instructions. Returns without authorization may not be accepted.

  3. Shipping Your Return: Pack your item securely in its original packaging (if available) and ship it back to us. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, damaged item).

  4. Return Address: Please use the return address provided in the return instructions.

Refunds:

  • Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds may take 5-7 business days to be credited back to your original payment method.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If your refund isn’t processed within the expected time, please contact us, and we’ll be happy to assist.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the item and place a new order for the preferred product.

Damaged or Incorrect Items:

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a return label and offer a full refund or send a replacement at no extra cost.

Additional Information:

  • Returns are only accepted for items purchased directly from Florenic.

  • Please keep your proof of return shipping until your refund is processed.

If you have any questions or concerns about our Refund & Return Policy, don’t hesitate to contact us. We're here to help! 💖

Thank you for shopping at Florenic!