At Florenic, your satisfaction is our top priority. We believe in offering only the highest quality clothing and gadgets, and we want you to love everything you order. That's why we proudly offer our 30-Day Money-Back Guarantee.

Here’s how it works:

• 30 Days of Peace of Mind ⏳: If you're not 100% happy with your purchase, you can return it within 30 days for a full refund—no questions asked! 💸

• Hassle-Free Returns 🔄: Returning your items is simple! Just get in touch with our customer support team, and we’ll help you with a smooth return process. 📦

• Quality You Can Trust 💎: We stand behind every product. If something doesn't meet your expectations, we’ll make it right! 🙌

We want you to feel amazing about your purchase, whether you're treating yourself to something chic or upgrading with the latest gadget. 🌿

Shop with confidence, knowing Florenic’s 30-Day Money-Back Guarantee has you covered. 💖

Welcome to Florenic's FAQ page! We're here to answer all your questions about our premium product collections, order process, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to contact us directly. 💬

🛍️ About Florenic

1. What is Florenic?

Florenic is a premium online store specializing in high-quality

We focus on delivering excellence by sourcing the best materials and ensuring every product meets high standards.

✨ Our Product Lines

2. What makes Florenic unique?

• We stand out for our exceptional designs, premium craftsmanship, and luxurious finishes. Each item is carefully curated to bring sophistication and elegance to your lifestyle.

• known for its durability and practicality, without compromising style. Whether you’re looking for timeless pieces or everyday essentials, Offering top-notch quality built to last.

3. Do you offer limited edition or exclusive items?

Yes! 🎁 We occasionally release exclusive and limited-edition items. Be sure to subscribe to our newsletter and follow us on social media to stay informed about upcoming launches and special promotions.

📦 Ordering & Shipping

4. How do I place an order?

Placing an order is easy:

• Browse through our collections and select the items you love.

• Add the desired items to your cart.

• Proceed to checkout and provide your shipping details.

• Select a payment method and complete the purchase.

You will receive a confirmation email with your order details shortly after placing your order.

5. Where does Florenic ship to?

We currently offer worldwide shipping 🌍. Our team works with trusted carriers to ensure that your orders are delivered efficiently and securely.

6. How long will it take for my order to ship?

Shipping times depend on your location:

• Domestic Orders: 3-7 business days. 🚚

• International Orders: 7-14 business days, depending on the destination and customs processing. ✈️

You will receive a tracking number once your order is dispatched so you can follow its journey.

7. How much does shipping cost?

Shipping rates are calculated at checkout based on your location and order size. We also offer free shipping on orders above a specified amount, which will be displayed during checkout.

8. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once the order has been processed or shipped, changes or cancellations may no longer be possible.

🔄 Returns & Exchanges

9. What is your return policy?

We stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of receiving your item.

To initiate a return or exchange:

• Contact us at info@florenic.com to request a return authorization.

• Pack the item securely and include the original receipt or proof of purchase.

• Ship the package back to us, and once we receive it, we’ll process your return or exchange.

10. Are returns free?

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect. For defective or incorrect items, we will cover the return shipping costs.

11. How long does it take to process a return or exchange?

Once we receive your return, please allow 5-7 business days for us to inspect and process your return. Refunds will be issued to the original payment method, and exchanges will be shipped promptly.

💳 Payments & Security

12. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. Secure transactions and data privacy are our top priorities. ✅

13. Is my payment information secure?

Yes, absolutely! 🔒 We use industry-standard encryption and security protocols to ensure your payment information is safe and protected at all times.

🎁 Promotions & Discounts

14. Does Florenic offer discounts or promotions?

Yes! We frequently run exclusive promotions and seasonal sales. Be sure to sign up for our newsletter to stay informed about our latest offers.

15. Do you offer first-time customer discounts?

Yes! 🎉 New customers can enjoy a special first-time purchase discount. Sign up with your email to receive your discount code.

🧰 Product Care & Maintenance

16. How do I care for my order?

To maintain the longevity and quality of your purchases:

• Store items in a cool, dry place and clean gently using appropriate methods.

• Follow care instructions provided with the product to ensure durability and performance.

📧 Customer Support

17. How do I contact Florenic for assistance?

We’re here to help! 💬 You can reach us via:

• Email: info@florenic.com

• Phone: 13132108690

18. What are your customer service hours?

Our customer service team is available:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)

• Saturday – Sunday: 10:00 AM – 4:00 PM (EST)

📢 Other Questions

19. Do you offer gift wrapping?

Yes! 🎁 We offer premium gift-wrapping services for an additional fee. You can select this option during checkout.

20. Can I purchase a gift card?

Absolutely! We offer Florenic Gift Cards that can be used to shop any of our Namse or Ejomi products. Gift cards are available in various denominations and make the perfect gift.

🎉 Stay Connected!

For exclusive updates, special promotions, and exciting news, follow us on social media and subscribe to our newsletter. 💌

We’re excited to have you as part of the Florenic family and can’t wait to serve you with the best quality and service!

If you have any further questions, feel free to reach out to us anytime! 😊